smart-site-definition

Is Hibu eMail HIPAA compliant?

websites@hibu.com (Hibu Websites) — Tue, 25 Aug 2020 14:45:17 GMT

Hibu email is not automatically HIPAA compliant, however, client's can implement security measures to their email client (Outlook, Gmail, etc) to ensure the safety of sensitive information you sent.

eMail Support

websites@hibu.com (Hibu Websites) — Tue, 25 Aug 2020 14:43:52 GMT

Basic set-up questions handled by Digital Support Group or via Website Help Center
Second tier / Difficult questions handled by DNS Team

eMail Mailbox Space

websites@hibu.com (Hibu Websites) — Tue, 25 Aug 2020 14:43:09 GMT

5 GB total per email account
Maximum file / attachment size limit of 27MB

eMail Options

websites@hibu.com (Hibu Websites) — Tue, 25 Aug 2020 14:42:44 GMT

Reply-to address
Forwarding
Out of office / Vacation
Signature
Block senders
Filter / Rules
See more details

eMail Calendar Options

websites@hibu.com (Hibu Websites) — Tue, 25 Aug 2020 14:29:05 GMT

Client can access the native calendar and address book via http://mail.domainname.com/mail

Calendar and Address Book will not sync with other services at this time
See more details

eMail Accounts

websites@hibu.com (Hibu Websites) — Tue, 25 Aug 2020 13:38:18 GMT

Client is allocated 26 eMail accounts (with Hibu registered domain) -- 25 email accounts plus 1 admin@domain.com
Clients that bring their own domain (BYOD) and wish to keep their existing email must maintain hosting with their existing email host
Client can add / or delete 25 email accounts via My Account (Hibu.com) --> Mail Account Center

Hibu will not setup, add / delete email accounts on behalf of clients except for admin@domain.com which is set up at initial build
See more details about email account set up

eMail Access

websites@hibu.com (Hibu Websites) — Tue, 25 Aug 2020 13:37:19 GMT

Worldwide access via web account - http://mail.domainname.com/mail (not mobile optimized)
POP3 and IMAP support with Outlook 2007, Mac OS X Mail, Outlook Express, Thunderbird
See more details

eMail Anti-Spam & Anti-Phishing

websites@hibu.com (Hibu Websites) — Tue, 25 Aug 2020 13:35:45 GMT

Server side - Protects the e-mail accounts against spam and phishing.

Server-side refers to operations that are performed by the server (Hibu)

Website Copy

websites@hibu.com (Hibu Websites) — Tue, 23 Jun 2020 16:20:19 GMT

All information provided during POS or scheduled consultation will be rewritten and optimized for the web
On-page search engine optimization elements will be included in each page including

Unique title tags
Unique meta description tags
Keyword-rich copy
Internal page linking (when appropriate)
Image alt tags (when appropriate)

All content written by Hibu will be checked against our internal quality standards

Website Copy: Client Supplied

websites@hibu.com (Hibu Websites) — Tue, 23 Jun 2020 16:20:04 GMT

Client-supplied copy may be edited and formatted to fit template dimensions
Client-supplied copy will be used as close to its entirety as possible
Hibu will not copy and paste content from third party websites as this practice will violate copyright laws unless client has signed and submitted a hibu Digital Content Release Agreement stating they own the content

The content release form is supplied to a client who requests to use information (images or copy content) verbatim from a 3rd party site.

See Content Authorization Release Form training for more information.

Video Spalsh

websites@hibu.com (Hibu Websites) — Mon, 22 Jun 2020 20:01:17 GMT

Unless otherwise noted the video splash appears on the home page and ALL service pages
All video sections are built using the Video Splash widget
Auto play of videos is not an option for the Photomotion due to browsers blocking auto play videos. The policy reads: Photomotion videos, by default, will not auto play on page load. There are no options to set video to auto play. This does not apply to video heroes or customer supplied videos.
If multiple Youtube or vimeo videos are used, change the popup on the video splash widget to link to video splash pop, video splash 1... for each individual video.
See training.

Video Hero

websites@hibu.com (Hibu Websites) — Mon, 22 Jun 2020 20:01:15 GMT

Video Hero may be added to any template for the Standard, Pro & Pro Vertical
Hibu will add one (1) client provided hosted video in place of homepage hero or homepage slider as defined by production template

Hibu will not, at any time, place BOTH a video hero and homepage slider to client's site

Client may add video hero and/or slider to any page or package via DIY
HWP can only display a video background via a Vimeo or YouTube video hosted share link

YouTube may display a black screen as the video loops. As such, Hibu recommends Vimeo over YouTube as video host
Client is free to use YouTube in place of Vimeo provided they understand the potential glitch is not Hibu related

Hibu will not set-up account, upload, generate, edit or "grab" Vimeo or YouTube video on behalf of client
A typical Vimeo share link is similar to https://vimeo.com/427513319/9a61bb933e
A typical YouTube share link is similar to https://youtu.be/g8FPp4cbRfE

Video Hero will only display on Desktop view only

Client may provide hero image for tablet and mobile view or allow Hibu to choose image on their behalf

Client provided hero image must follow standard defined conventions

Video Hero will not play sound.
Video Hero, in general, can take time and bandwidth to load page so Hibu recommends 30 seconds or shorter videos
Client is free to use longer video provided they understand may negatively impact user experience and Google page ranking

Transparent Header

websites@hibu.com (Hibu Websites) — Mon, 22 Jun 2020 20:01:12 GMT

The Transparent Header is a desktop homepage design option in which the logo, navigation, and other header elements are overlaid on top of a large hero image, resulting in a sleek, modern look.

This transparent header effect will be present only on the desktop homepage.
The transparent header is intended to use a single background image; image sliders or videos are not permitted for use.
Internal pages will display the standard sticky header and will follow our normal build header rules and process.
Given the typically poor quality, size, and/or composition of client-supplied images, it is recommended we use stock photography for this header style.
Client images will be only considered only if min size (1920X1280) is met.
The transparent header is most elegant and effective when using a logo that is simple, single-color, and on a transparent background.
Knowing that the majority of our clients will not have a logo available in this format, we need an alternate solution. In these cases, we can take their existing logo and place it on a solid background color/shape.
Supplied client logos must be either square or horizontal in orientation; vertical or tall logos will break the intended proportions of this design. It is recommended we swap out the logo with a text-based logo OR replace the transparent header section with a traditional header + hero design.
The transparent header may be added to a previously set live Smart Site only. Next Gen clients have to upgrade.
See training.

Robots.txt File and XML Sitemap

websites@hibu.com (Hibu Websites) — Mon, 22 Jun 2020 20:01:11 GMT

The robots.txt file tells web robots (search engines) which pages to crawl (i.e. visit and recognize) on a site. Only pages marked "Disallow" will not be crawled.

All Hibu Smart and NextGen Websites include this robots.txt file:

All Hibu Smart and NextGen Websites include an XML Sitemap. Visit https://ssd.websites.hibu.com/sitemap.xml to see this XML Sitemap associated with this site.

The robots.txt file notifies the search engines bots of the XML Sitemap (sitemap.xml) file — a “blueprint” of every page and blog post on a site.

Sitemap https//www._____.com/sitemap.xml instructs the web crawler to visit the associated /sitemap.xml. So, every time a bot visits one page of a NextGen or Smart Site, it jumps to the sitemap.xml file and re-indexes every page of the site, and any changes on those pages.

Slider / Slideshow

websites@hibu.com (Hibu Websites) — Mon, 22 Jun 2020 18:49:38 GMT

Sliders may be added to all Smart Site package
Sliders will rotate 3 (min) to 5 images (max)
Sliders are added to desktop and tablet homepage only
Sliders, by design, are not included in mobile layout and sections
Stock imagery can, and in most cases, should be used for sliders, although client supplied images can be used if requested and meeting minimum guidelines
Min client-supplied image for slider - 2560w x1600h pixels
Ideally, images included in slider may also be used as internal page hero image
Each of the 3 to 5 slider images can be a composite of multiple images (up to 3) by request only
Client supplied composite of multiple images that display phone, email, URL or any other text which may be confused as a link is strictly prohibited.

Sensitive Data

websites@hibu.com (Hibu Websites) — Mon, 22 Jun 2020 18:35:55 GMT

While Hibu does allow for the collection of content through our forms there is some information considered 'sensitive' that we will never ask for to protect website users -- our client's customers -- from hackers.

While not every piece of information that is considered sensitive is listed here, most information classified as Personally Identifiable Information (PII) is sensitive and needs to be protected. If you find that it is necessary for your client's form to collect information that falls into either of these categories, recommend a 3rd-party form platform (i.e. formsite.com or 123contact.com) that incorporate stricter site security protocols. Like all 3rd-party apps, your client would be responsible to set up an account and forward embed code to Hibu.

Any number or information that can be used to access a person’s financial resources
Biometric identifiers (e.g., fingerprints)
Birthdate
Certificate or license numbers
Checking account numbers
Citizen visa code
Citizenship
Credit card numbers
Credit rating/history
Debit card numbers
Device identification/serial numbers
Driver's license
Employer tax ID
Ethnicity
Federal Tax ID
Financial aid/grant information
Financial worth statements
Health plan number
Health records
Income levels
Medical record number
Non-banking related financial information
Passport numbers
Passwords
Payroll timesheets
Personal identification (PIN) codes
Savings account numbers
Social Security number
State identification card
Student ID number
Vehicle identification (e.g, VIN, serial numbers and license plate numbers)
Veteran and disability status
Wire transfer information
Worker's compensation or disability claims

Restaurant / Price List

websites@hibu.com (Hibu Websites) — Mon, 22 Jun 2020 18:05:10 GMT

Hibu will key and typeset the following number of items for a menu or price list only if explicitly requested and provided by the client or rep.
Based on client-supplied information, Hibu will design the menu / price lists via pre-design Restaurant / Menu sections

Hibu will not write descriptions of menu items

Menus or price lists may also be included as a client provided PDF attachment on the website and made available for download
Hibu will not create new or edit supplied PDFs on behalf of clients

Hibu will convert Word, Excel, image, PPT, etc. files into PDF documents
Hibu will not edit supplied Word, Excel, image, PPT, etc. files prior to PDF conversion

PDFs / Files

websites@hibu.com (Hibu Websites) — Mon, 22 Jun 2020 18:05:08 GMT

Client-supplied files will be made available on the site as an attachment with a clearly labeled "Download ___" button element

File formats can be accepted but may not open for some website or mobile users including:
PDF (Portable Document Format)

Hibu will not create new or edit supplied PDFs on behalf of clients
Hibu will convert word, excel, image, ppt, etc files into PDF documents
Hibu will not edit supplied word, excel, image, ppt, etc files prior to PDF conversion

doc, docx
xls, xlsx
ppt, pptx, psd
zip
xml
mp3
Based on website package Hibu will add the following number of files to a single website
Standard 10 files
Pro 15 files

Note, 1 document download per additional page

More than 1 file per page can be added, and the maximum number of documents for the entire page cannot exceed allotted package maximum
Clients may add unlimited files via DIY

Search engines can index PDF content and even recognize links in PDF-documents, too. For less competitive searches the PDF document, if named correctly, could reach the top of Google results.
As such, Hibu will rename PDF files following manner:

[name-of-business]-[document-content-title].pdf

Note, don't reference the HTML page content title but rather, the file content, ie form, faq, price list, etc.)
All the characters should be lower case and in-place-of-a-space-we’ll-use-a-dash-rather-than-an-underscore.

Examples:

mikes-automotive-services-form.pdf
ferrantes-italian-bistro-dinner-menu.pdf
sjra-insurance-form.pdf
juniors-flooring-and-tile-hardwood-floor-faq.pdf
madison-hardward-rental-agreement-pdf
dixie-hotel-2015-brochure.pdf
dr-lou-reed-new-patient-intake-form.pdf

Hibu will convert Word, Excel, image, PPT, etc files into PDF documents. All converted files should follow our best practices naming conventions.
Hibu will rename client provided files not converted into a PDF follow our best practices naming conventions.

Powered by Hibu Policy Footer

websites@hibu.com (Hibu Websites) — Mon, 22 Jun 2020 18:05:07 GMT

Powered by Hibu Policy Footer (Bottom Footer) is displayed on every page of a Smart Site with links to Hibu’s terms and conditions, copyright information, and other policies.
The Bottom Footer is dynamically inserted on all templates/sections and is dynamically updated as needed i.e. copyright year.

At customer request, Hibu will remove or replace all links and "powered by Hibu" with customer supplied privacy policy, terms and conditions, ADA compliance, and the like.

Content for any supplied policies must be supplied by client
Hibu will not write or create any content for any client's privacy, compliance, or terms and conditions policies and the like.
Any pages used for client's policies will count toward allotted pages within client's purchased website package
Customer may choose to have unique pages / links for each policy, or to have all policies on one page.
Any policy page created by Hibu will be designed using an internal section within the client’s chosen template/section

Hibu Copywriters should follow the QAF 624 for Hibu guidelines for meta description and title tags

If the customer would like to have their own policies in the bottom footer the DSC / build is instructed to submit an amends case and the Product team (Paul Altobelli & Greg Young) will update.

Photo and Instagram Galleries

websites@hibu.com (Hibu Websites) — Mon, 22 Jun 2020 17:36:18 GMT

On-Page SEO

websites@hibu.com (Hibu Websites) — Mon, 22 Jun 2020 17:33:47 GMT

Copywriters will fold on-page search engine optimization elements into each page including

Unique title tags
Unique meta description tags
Keyword-rich copy
Internal page linking
Page name
Image alt tags with all logos (including confidence icons), slider and hero images, gallery images, content images

Meta keyword tags are not included but may be included by request
HWP automatically generates a dynamic sitemap.xml file based on the website page architecture and, when applicable, blog posts and eCommerce category pages

To access sitemap add /sitemap to end of domain ie https://ssd.websites.hibu.com/sitemap.xml
HWP auto-submits sitemap to search engines Google, Bing (which powers Yahoo search) and Ask

All pages of your website are discoverable by search engines.

By request, Hibu can disallow search engines from indexing the page via Page & Popups > page gear > SEO and settings "Disallow search engines from accessing this page"

Smart Sites are guaranteed to be indexed properly, not ranked prominently

Smart Sites, on average, index within 7 to 14 days.

Hibu does not guarantee page 1 page / position 1 ranking on Google, Yahoo, Bing, and/or the other search engines

Hidden / Password Protected Pages

websites@hibu.com (Hibu Websites) — Mon, 22 Jun 2020 17:33:45 GMT

Hibu will create landing pages not attached to global navigation (hidden page), by request for Pro clients only
Any hidden page included will be added to the total page count
Hibu will not create hidden pages without content and design in anticipation of forthcoming content or references
By default, a page must be tagged "Disallow search engines from accessing this page" via Page & Popups > page gear > SEO and settings

Hibu will create password protected (gated) pages, by request
Password-protected pages are beneficial when certain information is designed for specific audiences; for example, to restrict access to a download page.
Password protected (gated) pages will have a universal login (1 password) for all site users. There are no options to add unique passwords.
Any password-protected page created will be added to the total page count
By default, a page must be tagged "Disallow search engines from accessing this page" via Page & Popups > page gear > SEO and settings
Clients can create hidden / password protected pages using the DIY Editing Tool
See an example of a password-protected page (pass= swordfish )

Images

websites@hibu.com (Hibu Websites) — Mon, 22 Jun 2020 17:33:43 GMT

"Images" include supporting content imagery, logos and other applicable graphics
Build will add add up to 500 client-supplied images (not including logo or social icons)

Each image used counts as 1 image no matter how many times its displayed on the site (ie the same image is featured in the slider, used again in the gallery, and displayed as a hero shot).

Minimum client-supplied image for "copy block" area (non-slider / slideshow or hero image) - 300w X 180h pixels
Minimum client-supplied image for full-bleed and/or parallax - 2560w x1600h
Acceptable client-supplied image formats: PNG, JPG/JPEG and other photo-specific image file types
Animated GIFs are not permitted at the build stage due to poor quality rendering on the desktop and mobile website.

Client may add after build via DIY.

All supplied images are automatically optimized for the desktop, tablet, and mobile
Images that do not meet recommended minimum requirements will be replaced with stock photos until other images can be supplied at the relevant dimensions
Considerations: When uploading photos to use in your Website, make sure to get permission to use photos coming from photographers, businesses, and other third parties.

Multi-Language i.e. Spanish Websites

websites@hibu.com (Hibu Websites) — Mon, 22 Jun 2020 16:58:27 GMT

Hibu will not create a "splash" page that allows users to visit/ view "English" or "Other Language" pages
Hibu will create a hybrid site if the client supplies the foreign language copy
Foreign language is acceptable as long as it does not make up more than 50% of each individual page
Each page with foreign text must contain the English text first followed by the foreign text
Client must provide English translation of foreign text, or foreign translation of Hibu-created English text
On-page SEO (title tag, meta description tag, and alt-tags) will be in English
Hibu will not edit or QA supplied copy for typos or grammatical errors
Hibu will add client-supplied translation 3rd party widget (i.e. Yandex )

Hibu will not set-up account, upload, generate, or "grab" 3rd party translation embed code on behalf of client.

Website owner is free to add additional language via DIY after site is launched
Hibu does not provide and will not seek out translation services on behalf of the client
Note: On or around Jan 1, 2019 the Google translator, that Hibu had previously included on Smart Sites by request, went dark. Google is recommending site users looking to translate web pages to use browsers that support translation natively as many modern browsers include a translation feature now or through a free extension. The Next Gen sites that have the widget installed will be unaffected by this shutdown.

Multi-Idioma es decir, Sitios Web en Español

Hibu no creará una página "oculta" que permita a los usuarios visitar o ver páginas en "Inglés" u "Otro idioma"
Hibu creará un sitio de web si el cliente provee el contenido del otro lenguaje
El otro idioma es aceptable siempre y cuando no represente más del 50% de cada página individual
Cada página con contenido de otro idioma debe tener el contenido en Inglés primero seguido del otro lenguaje
El cliente debe proveer la traducción en Inglés del contenido de otro lenguaje o traducción en Español de contenido creado por Hibu
El SEO en la página (título, descripción, meta y alt tags) estará en Inglés
Hibu no editará ni proveerá una copia de control de calidad para errores tipográficos o gramaticales
Hibu agregará un widget de otro negocio por el cliente (es decir, Yandex )

HIBU no se responsabiliza por la configuración, cargar, generar, o "agarrar" códigos de otros partidos de parte del cliente

El dueño del sitio web es libre de añadir cualquier idioma adicional utilizando nuestro sistema de DYI - después de que el sitio web es lanzado a la red
Hibu no provee y no buscará servicios de traducción de parte del cliente
Nota: Alrededor del primero de Enero del 2019, el traductor de Google, que Hibu había incluido previamente en los sitios de Smart Sites por solicitud, ya no funciona. Google recomienda a los usuarios que desean páginas con traduciones, que utilicen sitio web que soportan el uso de traducción de forma nativa como muchos sitio web modernos incluyen una función de traducción ahora o a través de una extensión libre. Los sitios de Smart Sites que tienen el widget instalado no serán afectados por este cierre.

Form: Request _______

websites@hibu.com (Hibu Websites) — Mon, 22 Jun 2020 16:38:05 GMT

This is a subtitle for your new post

All websites will include a detailed, multi-field form on a dedicated page that supports the site’s primary call to action (Request a FREE estimate, Request a Quote, Request Inspection, etc.)
The type of custom Lead Generation strategy should align with the client’s stated expectation, e.g. “I want all the information I need to generate a quote, estimate, inspection, etc."
DSC will be able to determine the correct request form to match client’s CTA and convey that direction back to build
When client's CTA is not clear, discovered, or defined, build will add a “Call Me Back” in place of Request Form unless DSC explicitly instructs build not to include as not all Pro Website customers will need or desire this type of form (ie Pizza Shop).
By default, smart-CAPTCHA will be added to all forms

CAPTCHA is used to prevent bots from automatically submitting forms with SPAM or other unwanted content.
On request, Hibu will delete smart-CAPTCHA, however, customer should be notified that removing CAPTCHA will result in an increase of SPAM

View Request <<Form Name>> training

Form: Custom

Mon, 22 Jun 2020 16:32:15 GMT

Custom forms may be added to all websites
Based on website package Hibu will add the following number of custom forms to a single website

Standard 9 custom forms
Pro 14 custom forms

Custom forms may not exceed 25 fields and may be added to any page except homepage
Custom forms exceeding 10 fields must be embedded within the "content area" of a dedicated template defined "Services One" internal page.

As a dedicated internal page, each custom form is added to the total page count
Clients may request a custom form to be used in place of default contact us form
Custom forms cannot contain sensitive data

By default, smart-CAPTCHA will be added to all forms

CAPTCHA is used to prevent bots from automatically submitting forms with SPAM or other unwanted content.
On request, Hibu will delete smart-CAPTCHA, however, customer should be notified that removing CAPTCHA will result in an increase of SPAM

A form field is any as one of the following available types:

Hibu DIY users may include forms on their own on any page
Assist clients may request one (1) additional custom form
Custom form cannot ask for sensitive data such as medical and financial questions. See list.

Form: Default Contact Us

websites@hibu.com (Hibu Websites) — Mon, 22 Jun 2020 16:32:13 GMT

Hibu will include, by default, one (1) contact form on the Contact page or location pages
By default, form submissions will be sent to email address associated with account.

Additional email addresses can be added by request via Contact Form element > Submission Settings

By default, form submitted email will display the text "Form Message" in subject line. May be updated by request via Contact Form element > Submission Settings
By default, the text displayed if user attempts to submit a form with missing or erroneous data will be "Oops, there was an error sending your message. Please try again." May be updated by request via Contact Form element > Submission Settings
By default, after the form is submitted the website will display the text "Thank you for contacting us. We will get back to you as soon as possible." may be updated by request via Contact Form element > Submission Settings
By default, smart-CAPTCHA will be added to all forms

CAPTCHA is used to prevent bots from automatically submitting forms with SPAM or other unwanted content.
On request, Hibu will delete smart-CAPTCHA, however, customer should be notified that removing CAPTCHA will result in an increase of SPAM

Option to redirect to a "thank you" page after submission available by request via Contact Form element > Submission Settings
The specifically created "thank you" page is added to the total page count
On request, Hibu can add 3rd party (ie Google Adwords, Bing Ads, Facebook Pixel, etc.) tracking code to the contact form that will run once the form is successfully submitted via Contact Form element > Submission Settings
Hibu will not activate, set-up account, generate, or "grab" 3rd party tracking code
Hibu can include the default contact form on every page, including home page, upon request from client
See example

Assist - Additional Images

websites@hibu.com (Hibu Websites) — Mon, 22 Jun 2020 16:12:37 GMT

Client-supplied images cannot exceed the following for the POST LIVE AMENDS Build/Design service
Standard Smart Site -- 50 additional client-supplied images
Pro Smart Site -- 50 additional client-supplied images
See Images for additional information, specifications, and details

Import Blog

websites@hibu.com (Hibu Websites) — Mon, 22 Jun 2020 16:12:32 GMT

Hibu, by request, can import existing blog posts from an existing RSS feed

In most cases, a webpage ending with "/blog" has an RSS feed - provided the client used a proper blog platform ie Wordpress, Blogger, Typepad, Weebly, Wix, Squarespace, and Sitemaker / Hibu Premium sites, etc.
All existing blog posts will be imported, however only the elements which are supported in HWP will be imported: Texts (H1 / H2 / H3, paragraph), images, videos (Youtube / Vimeo), HTML elements, dividers and disqus comments, as well as post author and post date.
Up to 300 blog posts can be imported from an RSS feed.

Note, FindLaw blogs will only permit the most recent 15 posts to be imported into an HWP blog

The process can take a few minutes, depending on how many posts are in the feed. While the posts are being imported, you can continue editing the site (except the blog). You cannot publish or republish the site.
After importing, all posts will remain in draft mode (will NOT be visible on pre-live proof) and must be published by the client via DIY after site is published AND live online

Note, Hibu does not guarantee that all imported blog elements will appear exactly as the original post appeared on previous site, ie, stylization, coloring, font styles, formatting, etc.

Hibu will not re-publish posts on behalf of client

Additionally...

SSL is set up automatically when you migrate a WordPress site to HwP.
Backups are handled automatically in HwP. There’s no need for an additional backup service, and there is no need to install backup plugins.
The same is true for a CDN. You don’t need to connect up and manage a separate CDN; it just comes as part of the HwP website builder platform.
When you migrate the WordPress blog, the URL slug of each post will be added accordingly.
Similarly, the migration will bring over the Title and Author for every blog post in the site that you move over.
The post description gets pulled over automatically from the RSS feed “Description” field.
HTML header elements in the content, such as H2 tags, will migrate over. So will in-post images.

Blog FAQ

websites@hibu.com (Hibu Websites) — Mon, 22 Jun 2020 16:12:31 GMT

Old Blog and New Blog

websites@hibu.com (Hibu Websites) — Mon, 22 Jun 2020 16:12:29 GMT

On March 18, 2019 HWP released a new blog editor. Any blogs that were created before this date will have the old blog editor.
In the old blog editor, the Manage Posts page looks like this:

In the new blog editor, the Manage Posts page looks like this:

301 Redirect

websites@hibu.com (Hibu Websites) — Mon, 22 Jun 2020 16:12:28 GMT

The 301 Redirect (aka URL redirect) feature allows Hibu to redirect old page URLs to the new Hibu Smart Site pages while Google and other search engines adjust to the changes.

By definition, a redirect is a way to send both users and search engines to a different URL from the one they originally requested. Moreover, the 301 redirect is a permanent redirect which passes between 90-99% of link equity (ranking power) to the redirected page.

Hibu will add 301 redirects for all BYOD Hibu Smart Site Pro sites. Specifically...

Prior to seeing the site live Hibu will 301 only redirect top-level (global) and sub-navigation pages from BYOD / 3rd party websites to the homepage of the PRO Smart Site homepage – provided the old site and the new site is utilizing the same domain.

Hibu will only 301 redirect the same domain. In other words, foo.com redirected to foo.com. We cannot redirect foo.net to foo.com.

Hibu will 301 redirect all pages of an existing Hibu website (NextGen, Sitemaker, Advantage, Fatwire, legacy, etc) to the homepage of the Standard or Pro Smart Site homepage.

Countdown Widget

websites@hibu.com (Hibu Websites) — Mon, 22 Jun 2020 16:12:24 GMT

Countdown is best use for future seasonal events. Counting down to weekend or happy hour would not be applicable as there are no options to restart timer automatically.
This timer only counts down. It does not count up.
Countdown widget will only be added after 1st proof or after set-live.
Countdown widget should only be added to content body of site (between header and footer).
View training.

Favicon and Social Networks Image

websites@hibu.com (Hibu Websites) — Mon, 22 Jun 2020 16:12:22 GMT

The favicon and social network image allow one to customize, brand, and polish the user's experience on the Website, as well as make it easier pick the Website out from a bunch of tabs or links on their home screen.
Both the favicon and / or the social network image are added Settings-->Site Icons

Favicon

The favicon appears next to your page title in the tab of the browser, a bookmark, and bookmark bar.
Hibu does not include the favicon by default but will add one by request

Hibu DIY users may upload and install their own favicon

HWP will automatically convert a client-supplied file into favicon file type, “ico.”

Note, favicon will always display a square . So, be wary of vertical based images as they will resized to fit within the 16 X 16 px square canvas making the graphic / logo / design unrecognizable.

Hibu will accept the following file types to create and install the favicon: ico, png, jpg / jpeg,
Hibu will not edit supplied image
See training.

Social Network Share Image

The social network share image is designated to display on Facebook, Twitter, email and other social networks when sharing website. See examples.

The minimum social network share image size is 200 X 200 or larger
A typical social network share image is a logo, a product image, or stock shot that represents the bIf not using a logo it is recommended that artist uses an image already included on Smart Site (hero, for example).

Hibu does not include the social network share image by default but will add one by request

Hibu DIY users may upload and install their own social network share image

3rd Party HTML Widgets

websites@hibu.com (Hibu Websites) — Mon, 22 Jun 2020 16:03:42 GMT

Hibu will make a best attempt to add client-supplied 3rd party HTML snippets to:

<head> via Settings-->Header HTML
Body content via Widgets--HTML
Footer via via Widgets--HTML

A widget is a stand-alone application that can be embedded via HTML, CSS or JavaScript code into Next Gen and Smart sites

WordPress plugins and database dependent applications can not be added to Next Gen and Smart sites

Hibu will not activate, set-up account, generate, or "grab" 3rd party integration code / snippets on behalf of client.
Hibu will not debug issues with client-supplied 3rd party HTML snippets
All 3rd party codes will not be maintained or supported by Hibu
Clients should contact the 3rd party with any issues

Common 3rd Party Widgets* include

Smart Site Blogs

websites@hibu.com (Hibu Websites) — Mon, 22 Jun 2020 14:55:40 GMT

Hibu, by request, can add a blog to a Smart Site at initial build or after site is published
Hibu will not update or alter in anyway the default posts included with setup including updating headline, copy, image, etc
Blog posts are do it yourself (DIY). The client is responsible for ALL posts - imported and new.
Hibu will direct customer to the Website Help Center if there are questions about set-up
The blog does NOT count toward the allotted page count for website package

Assist - New Pages

websites@hibu.com (Hibu Websites) — Mon, 22 Jun 2020 14:53:52 GMT

Assist clients are entitled to having 4 new pages added (copywriting and design) per year, on top of the full allotment of pages based on the level of website they purchased
Clients may request to add pages at any given time to meet thier full product page allotment.

4 pages per year is only if they have met the maximum number of pages in their website package. If the customer had used all 10 of their standard website pages, they could only add 4 pages per year. But if they have only used 3 pages on the site that allows 10, we’ll build pages as often as needed to get to the 10, then additional pages could be added 1 per quarter/4 per year.
New page requests are routed through Website Product Support

A "new page" requests may include:

Text-based (i.e. product(s), service(s), about us, our history, etc.) page
Photo gallery page
Testimonials page
Custom form (10 plus fields)
Menu / Price list
And the like

New Page requests are subject to a 2 business day turnaround per page

Assist - Minor / Simple / Quick Amends

websites@hibu.com (Hibu Websites) — Mon, 22 Jun 2020 14:52:36 GMT

Minor amends handled by Digital Product Support (DPS)
Minor amends made on initial and follow-up proof reviews
Easy content changes including:

Spelling or sentence rewrites
Adding client provided content
Amending client information (phone number, address, etc.)
Font style, color and size
Adding / updating hyperlinks

Simple navigation changes including:

Re-ordering navigation items
Editing navigation text

Moving form fields around
Swap image from stock gallery
Alter template colors (see Design: Website Templates / Style)
SEO updates for keywords, etc.
Updating the display order or visibility (ie visible vs. ) of mobile content

Assist - Major / Complex / Time Intensive Amends

websites@hibu.com (Hibu Websites) — Mon, 22 Jun 2020 14:51:06 GMT

Major changes - handled by Digital Product Support (DPS) and / or Escalations
Complex content updates including:

Copywriting additional content
Rewriting larger blocks of existing content

Adding images to pages, galleries or slideshows
Adding a default or custom form
Adding promotional coupons / graphics / call outs / inSites
Adjust homepage layout (ie parallax to copyblock)
Template change requests that are outside the defined production template / layout
Adding 3rd party widgets
Expected major change turnaround: 1 to 2 business days

Assist - Amends Support NOT Included

websites@hibu.com (Hibu Websites) — Fri, 19 Jun 2020 18:33:59 GMT

Hibu will not create or edit PDF attachments on behalf of client
Hibu will not set up Google Analytics or Google Webmaster Tools accounts on behalf of client
Hibu will not create or add an animated gif on behalf of client
Hibu will not upload or embed Flash on behalf of client
Hibu will not change template after launch
Hibu will not upload videos to 3rd party services on behalf of client
Hibu will only accept client-provided logos that are at a minimum 150w x 150h (anything less will be rejected)
Hibu will not "modernize" nor "clean-up" client-supplied logo
Hibu will not activate, set-up account, generate, or "grab" 3rd party integration code / snippets on behalf of client
Hibu will not activate, set-up account, generate, or "grab" 3rd party 3rd party tracking code
Hibu will not add a "coming soon" / "under construction" pages in anticipation of forthcoming content
Hibu will not add a "splash page" (aka entrance page, gateway page, site under construction page, etc)
Hibu will not create hidden pages without content and design in anticipation of forthcoming content or references

Assist - Additional PDFs

websites@hibu.com (Hibu Websites) — Fri, 19 Jun 2020 18:30:19 GMT

Client-supplied pdfs and attachments cannot exceed the following for the POST LIVE AMENDS Build/Design service
Standard Smart Site -- 10 additional client-supplied pdfs
Pro Smart Site -- 15 additional client-supplied pdfs
See PDFs / Files for additional information, specifications, and details

General - Smart Site Value Proposition

websites@hibu.com (Hibu Websites) — Fri, 19 Jun 2020 18:25:11 GMT

Why does a small business owner need a Hibu Smart Site?

Your Website is your business: It’s your storefront, your office, your showroom and your best salesman online. It’s the destination for almost all your other digital marketing, and your platform to tell customers why they should choose you. Hibu Smart Sites provide Businesses with professional looking websites, strategically designed to promote consumer engagement and transactions.
Data Driven Designs: Hibu knows the best way to draw in potential leads, engage them and turn them into paying customers. Hibu has published more than 100k websites, which allows us to use data and its experience to help guide you on what you should feature on your website so that it can generate you as many leads as possible.
Hibu Smart Sites speak Google: Hibu Smart Sites leverage the latest technology to ensure that your website is Google compliant. While Google does not care what your website looks like, it does expect that your website is secure, mobile optimized and loads quickly. Moreover, Google expects your website includes machine-readable data optimized so search bots can easily crawl, categorize and serve specific information from it. Hibu Smart Sites have you covered.
Voice Search Readiness: Is your website built for Voice Search? Voice search, be it through Amazon Alexa, Google Home or a voice search on your phone, continues to grow at an extremely rapid rate. It is more important than ever to ensure that your website is ready and eligible for voice search. Hibu Smart Sites are built for voice search.
Trust is Built through Consistency. If a consumer wants to know what time your business closes on Friday, but your website, Google and Facebook all have different information, that same consumer might become frustrated and take their business elsewhere. Hibu Smart Sites have the technology in place to keep your business information consistent and in sync, which not only helps consumers, but is extremely important to Google as well. Hibu Smart Sites allow you to make a change once and it will automatically update Google, Facebook and your website in near real-time.

Assist - What is it?

websites@hibu.com (Hibu Websites) — Fri, 19 Jun 2020 18:19:19 GMT

After Smart Site is set live (published) Assist clients may request the following:

Minor changes - Unlimited minor changes
Additional pages - Assist client are entitled to one page every three months (4 / year)

Note: Clients who have not maxed out Smart Site package page count may request a new page(s) added at any time after set live.

2 major changes per month by phone or email submission

General - Smart Site Packages

websites@hibu.com (Hibu Websites) — Fri, 19 Jun 2020 16:41:20 GMT

Standard Smart Site

Includes:

Up to 10 pages of content (home, contact, 8 interior pages)
In addition to the 10-pages

One (1) About Us page (included with Listing Management product) - does not count toward the overall page count

Blog - added on request - does not count toward the overall page count
Reviews page included with Reviews product - does not count toward the overall page count
Assist
Additional location pages, not including Contact Us page, do not count toward the overall page count
DIY access

Client may add upwards to 300 additional pages using the DIY

Pro Smart Site

Includes:

Up to 15 pages of content (home, contact, 13 interior pages)

One (1) About Us page (included with Listing Management product) - does not count toward the overall page count

Blog - added on request - does not count toward the overall page count
Reviews page included with Reviews product - does not count toward the overall page count
Online Store - added on request - does not count toward the overall page count

Up to 10 product skus

Additional location pages, not including Contact Us page, do not count toward the overall page count
inSites
Assist
DIY Access

Client may add upwards to 300 additional pages using the DIY tool after the site has been published

5-Page Add-On

Includes:

(1) 5-pg Add-On available for Pro Smart Sites at time of purchase only

Add-on not available for Standard and not necessary for Pro Law

Page topics, content, details, and imagery submitted at point of sale or consultation will be incorporated in 1st proof - contingent on access to and quality of assets provided

Content received after POS or consultation will be added after post 1st-proof

Clients may request to add pages at any given time to meet thier full product page allotment
Hibu will not include "coming soon" / "under construction" pages in anticipation of forthcoming content

Pages requested without client provided content (gallery page, tema member bio) can be built later with client input

Hibu will not create a "splash page" (aka entrance page, gateway page, site under construction page, etc)
Client may add upwards to 300 additional pages using the DIY tool after the site has been published

Domain / Hosting - SSL & HTTPS

websites@hibu.com (Hibu Websites) — Fri, 19 Jun 2020 16:35:17 GMT

Hibu will obtain an SSL certificate on behalf of all Next Gen domains
The certificate will only the obtained on behalf of the domain associated with the account,
Any additional domains will need to be secured through the client's third-party hosting service
Including BYOD and Hibu procured domains
Release of Hibu procured domains do not include release of SSL certificate
SSL is not associated with or available to older Hibu websites (including Premium, Basic, Legacy, et al)
NextGen and Smat Site are not secure nor PCI compliant nor 128 or 256 SSL encrypted.

General - Smart Site HWP Platform and Permissions

websites@hibu.com (Hibu Websites) — Fri, 19 Jun 2020 16:33:52 GMT

Smart Sites are built with the Hibu Website Platform (HWP)
Sites clients may access and edit their website (DIY) using HWP via Dashboard (hibu.com-->Client Login-->Tools-->Manage Website
HWP DIY permissions for Smart Sites clients

Edit Site (including adding pages, images, copy, etc)
Header HTML

The Header HTML feature allows client to add HTML, CSS, or JavaScript to the header <head> section of their site.

Site SEO
Republish
301 Redirect
Blog (if applicable)
Online Store (if applicable
Customize 404 page

This page is shown when a user visits an invalid URL on the website. Client may customize it to add their own message and redirect site visitors to another page on the site in place of the generic default displayed 404.

Access to Hibu Websites Help Center

HWP permissions for Hibu employees are specific to defined roles and associated responsibilities and may include access to:

Edit Site (including adding pages, images, copy, etc)
HTML / CSS
Header HTML

The Header HTML feature allows client to add HTML, CSS, or JavaScript to the header <head> section of their site.

Site SEO
Publish (which include options to add custom domain)
Republish
Site backup
Add SSL
Blog (if applicable)
Online Store (if applicable)
Customize 404 page

General - Smart Site Client Eligibility

websites@hibu.com (Hibu Websites) — Fri, 19 Jun 2020 15:04:21 GMT

Hibu Smart Sites functionality will apply to Standard, and Pro and packages.
Hibu Smart Sites will only be available to new and upsell eligible clients.
Initially, existing Next Gen clients will not have the option to upgrade to a Hibu Smart Site at time of launch.
Future considerations will be made, likely with new product catalog (CPQ).

General - Smart Site Restrictions

websites@hibu.com (Hibu Websites) — Fri, 19 Jun 2020 15:02:50 GMT

Prohibited Verticals

Online Gambling
Prescription drugs, uncertified pharmacies
Drug related products*
“Hate speech,” discriminating, or inflammatory language/messages (ie KKK, skinhead, etc.)

Permitted Verticals with Provisions

Adult sites (clubs, retail, novelty) are permitted provided they do not contain pornographic, sexually explicit, or violent content and follow the same print image cropping guidelines
Plastic Surgery sites may contain before and after images, only if client provides or is able to supply signed consent forms to verify proof doctor has permission to use patient images

The following verticals are permitted for Hibu sites provided site owner does not include an online purchase option:

Guns
Ammunition
Gun accessories
Paintball gun
Knives
Vaping
E-cigarettes
Nonprescription drugs (ie. vitamins/shakes)
Weightloss drugs (ie. vitamins/shakes)
Holistic healing oils (cannabis / CBD included)
*Marijuana Related Sales and Products

General - Identifying Hibu Smart Site in Salesforce

websites@hibu.com (Hibu Websites) — Fri, 19 Jun 2020 15:00:19 GMT

Once copywriter selects the Smart Site layout, Salesforce users will be able to both identify and if necessary report clients that have a Hibu Smart Site by two new fields (added 3/6) and shown on the Website Product layout in the General Information Section.

General - GDPR Compliance

websites@hibu.com (Hibu Websites) — Fri, 19 Jun 2020 14:58:03 GMT

GDPR compliance does not apply with respect to a website for a US business that is not directed to EU customers.

By way of summary, the GDPR generally applies to businesses located within the EU, and to businesses located outside of the EU that offer goods or services to residents of the EU.

The GDPR applies to US businesses if they (i) handle personal data of EU residents who are within the EU at the time of data collection; and (ii) are marketing specifically to EU residents.

General - ADA Compliance

websites@hibu.com (Hibu Websites) — Fri, 19 Jun 2020 14:56:58 GMT

Hibu Smart Sites are built with functionality that makes them accessible to site visitors with disabilities. Hibu Smart Sites are also compatible with many other accessibility tools that a client may want to add to their site.