Template change requests that are outside the defined production template / layout
Adding 3rd party widgets
Expected major change turnaround: 1 to 2 business days
Minor / Simple / Quick Amends
Minor amends handled by Digital Product Support (DPS)
Minor amends made on initial and follow-up proof reviews
Easy content changes including:
Spelling or sentence rewrites
Adding client provided content
Amending client information (phone number, address, etc.)
Font style, color and size
Adding / updating hyperlinks
Simple navigation changes including:
Re-ordering navigation items
Editing navigation text
Moving form fields around
Swap image from stock gallery
Alter template colors (see Design: Website Templates / Style)
SEO updates for keywords, etc.
Updating the display order or visibility (ie visible vs. ) of mobile content
New Pages
Assist clients are entitled to having 4 new pages added (copywriting and design) per year, on top of the full allotment of pages based on the level of website they purchased
Clients may request to add pages at any given time to meet thier full product page allotment.
4 pages per year is only if they have met the maximum number of pages in their website package. If the customer had used all 10 of their standard website pages, they could only add 4 pages per year. But if they have only used 3 pages on the site that allows 10, we’ll build pages as often as needed to get to the 10, then additional pages could be added 1 per quarter/4 per year.
New page requests are routed through Website Product Support
A "new page" requests may include:
Text-based (i.e. product(s), service(s), about us, our history, etc.) page
Photo gallery page
Testimonials page
Custom form (10 plus fields)
Menu / Price list
And the like
New Page requests are subject to a 2 business day turnaround per page